Important notice
As of 8th May 2014, the “Cookie Law” or rather the Directive on Privacy and Electronic Communications will require that all websites obtain consent from users. We are currently looking into ways that our site can let you enable and disable cookies easily but in the meantime please read the section at the bottom of this page for more information about why and how we use cookies on our website.
The following terms and conditions will apply to any order you place with us. If you are unable to agree to them, we are afraid that you will not be able to use our ordering service and you should not proceed with your order. These terms and conditions will apply to your order.
General Information
For your convenience, we have listed below some general information about ourselves:
– We are bioagriturismovojon.com and our business address is via del Forte 10, 46040 Ponti sul Mincio (MN) – If you have an order related query, you may contact us as follows:
- Phone:+39 3409821726
- E-mail: shop@bioagriturismovojon.com
- Our VAT number is 01521240208
Contract information
If you would like to buy any Goods on this Website, please click on ‘Place Order’. This will be an offer from you to buy the Goods. We reserve the right to reject any offer received from you. If we accept your offer, we will notify you. A legally binding contract will be formed between us at the time of sending the notification to you. You agree to be bound by the terms and conditions set out below. We may vary our terms and conditions at any time.
1.Conditions
1.1 Vojon offers a selection of its wines on its website www.bioagriturismovojon.it.
Its e-commerce activity is aimed exclusively at its end users who are “consumers” exclusively over 18 (eighteen) years of age and in any case according to the law in force and the regulations on electronic commerce.
1.2 By “consumer” Vojon means any natural person who operates on his website www.bioagriturismovojon.com for purposes not related to his professional, commercial or entrepreneurial activity, possibly carried out. If you are a person other than the “consumer” and for any doubt, please contact our Sales Department at the following e-mail address: shop@bioagriturismovojon.com
1.3 In compliance with the laws in force regarding the purchase of wines and spirits and in consideration of its commercial policy, Vojon reserves the right not to process orders from subjects other than the “consumer” in accordance with its commercial policy and in compliance the age limits set by law for both the purchase and delivery of wine and spirits. Vojon does not sell wine and spirits to people under 18 years of age. Through the use of our website www.bioagriturismovojon.com, you warrant that you are over the age of 18 and that the person who will receive the shipment from Vojon will also be over the age of 18.
1.4 The General Conditions of Vojon exclusively regulate the offer, transmission, acceptance, shipment, methods of purchase and the right of withdrawal of purchase orders for products on the site www.bioagriturismovojon.com between users of the Company Agricultural Vojon of Silvana Monastero.
1.5 The Vojon General Conditions, on the other hand, do not regulate the supply of services or the sale of products by parties other than Vojon, which are present on the website www.bioagriturismovojon.com through hyperlinks, links or banners. Before purchasing products and services from parties other than Vojon, the company is recommended to check the conditions of sale, because Vojon is not responsible for the provision of services by third parties other than Azienda Agricola Vojon di Silana Monastero or for the conclusion of transactions e-commerce between users of www.bioagriturismovojon.com and third parties. For any doubts, please contact us directly by sending us an e-mail to shop@bioagriturismovojon.com
2. The Vojon sales contract.
2.1 To conclude the purchase contract for one or more products offered on www.bioagriturismovojon.com, it is necessary to fill out the order form in electronic format, following the relevant instructions. The order form contains a summary of the main commercial conditions, including the price, means of payment and delivery methods, as well as information on the main characteristics of the product ordered and a reference to the General Conditions of Sale.
2.2 The Vojon sales contract is to be considered concluded when Vojon receives your order form by e-mail, verifies the correctness of the data and sends you a receipt of the purchase order, containing a summary of the information already contained in the order form.
2.3 Once the contract is concluded, Vojon will process your purchase order.
2.4 For each purchase of Vojon wines and products in general offered on the website www.bioagriturismovojon.com, before the transmission of the purchase order, Vojon will ask you to correct any data entry errors, to carefully read the General Conditions of Sale including the right of withdrawal, to print a copy and to store or reproduce a copy for your personal use.
2.5 Vojon may refuse or otherwise not process purchase orders that are incomplete or incorrect, or in the event of unavailability of products or orders that do not give sufficient guarantees of solvency. In these cases, Vojon will inform you by e-mail that the contract is not concluded and that Vojon has not carried out your purchase order, specifying the reasons and possibly suggesting a possible solution.
2.6 If some of the bottles of wine or products in general presented on www.bioagriturismovojon.com are no longer available or on sale at the time the order form is sent, Vojon will promptly notify you and in any case within thirty ( 30) days, starting from the day following that of the transmission of the order to Vojon, any unavailability of the entire Vojon Selection of wine or of the individual bottles of wine included in the Vojon Selection of the products generally ordered. In the event that you have already submitted the order form and paid the price, Vojon will in the first instance suggest one or more possible alternatives, of commercial value equal to or greater than the order, that can satisfy you, vice versa Vojon will provide for the reimbursement of what you have already anticipated.
2.7 By sending the order form by e-mail, you declare that you unconditionally accept the Vojon General Conditions of Sale and undertake to observe them in all relations with Vojon. In the event that you do not agree and do not intend to accept even partially the terms set out in the Vojon General Conditions of Sale, please do not submit the order form for the purchase of the Vojon Selections and all the products sold on www.bioagriturismovojon .com.
2.8 By sending the order form to Vojon, you confirm that you know and accept the Vojon General Conditions of Sale and the additional information contained on the website www.bioagriturismovojon.com, including any references via links, the Privacy Policy and the General Conditions of Use.
3. Guarantees and indication of the prices of wines and other products on sale
3.1 All the Vojon Selections for sale, all the bottles of wine and in general all the products offered by Vojon on its website www.bioagriturismovojon.com are exclusively products considered “premium” and of first quality. The products offered are the result of a meticulous and continuous research and produced directly by Vojon at its winery. not selling irregular products or products of lower quality than the corresponding standards offered on the market.
3.2 All information and indications contained on the labels of the wine bottles offered by Vojon are by law edited and guaranteed by the Azienda Agricola Vojon di Silvana Monastero. For any doubts you have or for any of your reports, please contact us directly by e-mail at info@bioagriturismovojon.com The company will take care to provide any further guarantees or additional information requested.
3.3 The essential characteristics of the products offered by Vojon are presented with specific product sheets, visible directly on the website www.bioagriturismovojon.com. However, the images and colors of the products offered for sale on www.bioagriturismovojon.com may not correspond to the real ones due to the Internet browser and monitor used. The Vojon Selections may be subject to updates and modifications, always with quality wines and in compliance with the characteristics and theme indicated in the name of the Vojon Selection.
3.4 The prices of the products offered are all VAT included. For greater transparency, the cost of transport is shown separately in the order form and on the invoice. Prices are subject to updates, so we always invite you to check the final sale price before submitting the relevant order form.
3.5 The Vojon Selections and in general all the products offered by Vojon are sold only in some countries. We therefore ask you to check the list of countries in which Vojon operates at the time of your purchase as purchase requests from countries not included among those displayed cannot be accepted by Vojon. The company reserves the right to periodically update the list of countries, so we suggest that you periodically check the geographical availability on our website www.bioagriturismovojon.com.
3.6 In the case of goods deemed defective, we first ask you to inform us by e-mail at shop@bioagriturismovojon.com or by telephone at +39 340 9821726 so that we can immediately identify any problem and find a solution together with you. . Defective goods can be returned by you to Vojon in their original packaging within 10 days of delivery, the shipping and packaging costs for returning the shipment are at your expense while the defective goods will be replaced and sent back to you at Vojon or refunded if out of stock.
3.7 Should you decide to exercise your right of withdrawal, Vojon has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged or partially consumed.
4. Payments
4.1 The payment methods for the price of wine and Vojon selections of wine and all products related to the world of wine generally offered on our website www.bioagriturismovojon.com are indicated in the order form.
4.2 The price for the purchase of products includes shipping costs (visible separately) and will be charged to your current account at the time of shipment of the purchased products, as indicated in the order form.
4.3 The preferred payment method is by Pay Pal and Bank Transfer. All financial information necessary for the transaction will be transmitted, via encrypted protocol, to Pay Pal or other banks, which provide the related remote electronic payment services, without third parties having access to them. This information will never be used by Vojon except to complete the procedures relating to your purchase and to issue the related refunds in your favor in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on www.bioagriturismovojon.com
5. Shipping and delivery
5.1 Vojon delivers bottles of wine and other products related to the world of wine for sale on its website www.bioagriturismovojon.com exclusively to its end users who are “consumers” exclusively over 18 (eighteen) years of age and in any case according to current law and regulations in force.
5.2 Vojon uses patented packaging for deliveries which, thanks to its particular characteristics, guarantee the integrity of the products transported.Vojon delivers the ordered products to the address you indicated in the purchase procedure of our website www.bioagriturismovojon.com, through the best national and international couriers (UPS, FedEx, AWS, Bartolini, SDA, GLS and others), who take full responsibility for the delivery from taking charge at our company, up to delivery to the address indicated by you. Vojon assumes no responsibility for any damage or behavior of couriers.Vojon periodically updates the list of countries, so we advise you to check the availability of delivery before proceeding with the compilation of your purchase order.
5.4 For the execution of the delivery the following data are essential:o Billing data, i.e. billing name, billing address, e-mail address.o Delivery Data, i.e. delivery name, delivery address, telephone number, e-mail address.
5.5 If you receive packages from Vojon visibly damaged by the courier, broken or stained by wine leaking from any broken bottles, please reject the shipment to the sender and we will take care of the return and restoration of the shipment. If the shipment is more than one package and not all of them are damaged, please reject the damaged package to the sender by signing the courier’s bill “With reserve”. Vojon will arrange for the return of the damaged package and its replacement. If the product to be replaced is out of stock, we will contact you directly for a possible replacement or credit of the residual value. Any shipping costs for returning the damaged package to the sender and returning the new one are charged to Vojon.
5.6 Delivery typically takes place on weekdays, in two to four working days from the date of placing the order on our www.bioagriturismovojon.com site with relative payment via PayPal. In the case of payment by bank transfer, the delivery will take place with the same timing, but starting from the date of confirmation of the transfer of the funds.
5.7 For any information or notification relating to the shipment of your orders, you can contact our Customer Service directly by e-mail at info@shopvojon.com or by telephone at +39 340 9821726.
6. Customer Support
6.1 For any information, our customer assistance services are available via e-mail at shop@bioagriturismovojon.com or at +39 340 9821726.
7. Information on the right of withdrawal
7.1 According to the provisions of Legislative Decree 206/05, you have the right to withdraw from the product purchase contract, without any penalty, within 10 working days of receipt of the goods and upon written notice to be sent to Azienda Agricola Vojon di Silvana Monastero. , using the return management procedures provided by Vojon. However, it is not possible to change the single bottle of wine, the selection or the chosen product with another, without additional costs. Our customer service is always at your disposal to try to solve any of your needs regarding your order, so please get in direct contact with Vojon via e-mail at ingo@shopvojon.com or at +39 340 9821726.
7.2 In the communication, you must indicate the product or products for which you intend to exercise the right of withdrawal, the order number and the date of the order, the invoice number, your bank details (IBAN code). Once the communication has been made, you will be asked to wait for a reply from our Customer Service authorizing the return. You can then return the returned goods by delivering them to the courier for shipment within ten (10) working days from when you received the products, as long as they are intact, in the manner and within the agreed terms, except for your possible renunciation of the return of said products. products.
7.3 The only expenses that will have to be incurred are those of returning the purchased products, in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.
7.4 The Right of Withdrawal, in addition to compliance with the terms and methods described in the previous points 7.1, 7.2, 7.3, is understood to be exercised correctly if the following Conditions of the right of withdrawal are fully respected: o the products purchased must be substantially intact; o the products must be returned in their original packaging (in the case of the Wine Selections, it is necessary to return all the bottles that compose it); o the returned products must be sent to Vojon in a single shipment. Vojon reserves the right not to accept bottles or products of the same order, returned and shipped at different times; o the costs of returning the goods will be at your expense, including liability in case of loss or damage to the products. o the products arrived in the warehouse will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) – We recommend that you pay the utmost attention in preparing the package; o the products must not have been used or damaged; o The right of withdrawal is reserved only for natural persons, previously defined as “consumers” in paragraph 1.2, therefore any purchases made by retailers or by subjects who in any capacity purchase for resale are excluded; o the return form must be correctly completed and sent to Vojon within ten (10) working days of receipt of the products.
7.5 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, Vojon will reimburse any sums already collected for products purchased directly from the site www.bioagriturismovojon.com, which will be reimbursed as soon as possible and , in any case, within thirty (30) days from the date on which Vojon became aware of the exercise of your right of withdrawal. The refund procedure will be activated once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 8 below.
7.6 If the terms and conditions for exercising the right of withdrawal have not been respected, you will not be entitled to a refund of the amounts already paid to Vojon or to the issuance of the requested credit. In any case, it will always be possible to get back, at your expense, the products in the state in which they were returned to Vojon. Otherwise, the company will be able to keep the products, in addition to the sums already paid for their purchase.
8. Times and methods of refund
8.1 Once the products have been returned, Vojon will make the necessary checks regarding their compliance, with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, Vojon will send you, via e-mail, the relative confirmation acceptance of the returned products.
8.2 Whatever the payment method used by you, it is activated by Vojon in the shortest possible time and in any case within thirty (30) days from the data in which Vojon became aware of your right of withdrawal, subject to verification of the correct execution of the right of withdrawal. withdrawal and acceptance of returned products.
8.3 In the event that there is no correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out from Vojon, in any case, to the person who made the payment
9. Privacy
9.1 All information relating to the processing of your personal data can be obtained by consulting the Vojon Privacy Policy and we invite you to also read our Vojon General Conditions of Use because they contain important information on the security systems adopted on our website design ……… com and how we process our users’ personal data.
9.2 For any information on our Privacy Policy you can send requests to our e-mail address: info@bioagriturismovojon.com or to the registered office of Azienda Agricola Vojon di Silvana Monastero, in via del Forte 10, 46040 Ponti sul Mincio MN).
10. Applicable law and disagreement resolution
10.1 The Vojon General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on some aspects concerning electronic commerce.
10.2 The Vojon General Sales Conditions are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on some aspects concerning electronic commerce.
10.3 The sale of products and / or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. Competent court for the resolution of any dispute will be that of Mantua, Italy.
11. Updates and Changes
11.1 The Vojon General Conditions of Sale are periodically modified based on the development of its business and market, as well as in compliance with any updates and legislative changes.Each update and modification will be regularly published on our website www.bioagriturismovojon.com and will be immediately effective from the date of publication on www.bioagriturismovojon.com.
- Use of Personal Data
12.1 You will be bound by the Company’s privacy policy which is set out below:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: to process your order and to provide you with the best possible service, relevant to you.
We will not e-mail you in the future for anything unrelated to this current visit unless you have given us your consent.
We will give you the chance to unsubscribe from any marketing email from us, should you wish to do so.
The type of information we will collect about you may include: Your name, address, phone number, email address, your order details. These will be kept on file purely so that we can deliver the best possible service, and will not be given to any third party.
We ask for your Credit/debit card details on payment of your order, and these are securely sent to our payment portal to process payment. At no point to we record these details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held securely in accordance with the law and your protection. We may use technology to track how visitors use our site. This can include using a “cookie”. More details on this are at the bottom of the page.
- Export
13.1 The Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the Goods. The Company reserves the right not to supply certain customers or countries and to require from the Customer full details of the end use and final destination of the Goods.
- Force majeure
14.1 The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company’s obligations under this Contract if the delay or failure was due to any cause beyond the Company’s reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.
- About Cookies & How We Use Them
A cookie is a tiny text file that records actions that you make on a website. All transactional/ e-commerce sites require these so that you are able to “Add” items to shopping carts that remain there throughout the duration of your visit. This allows you to add multiple different products in one visit and purchase once your browsing is complete, should you wish to do so. We do not collect personal data from these and they are only used in order to make your shopping experience more convenient and enjoyable.
As well as these we use other cookies that improve our website so that it is more user-friendly, contains richer content for you and offers a more relevant experience to you as an individual and valued customer. For example, cookies that “remember” you from previous visits to our sites so that we can offer you relevant products and automatically sign you in to your account on reaching the site; also cookies that allow “streaming” from other sites and enable us to play videos and display Twitter feeds directly from our accounts on various well known social media platforms. In addition to these, we also use cookies to monitor certain performance statistics, i.e. what search term brought you to our website, whether you are on a PC or mobile device, how long you stayed on our site etc. We solely use these for the purpose of improving our service and understanding our customers and their intentions on a larger scale, so that we can work towards improving our site and making sure that we deliver the best service.
For any questions please email us at: info@bioagriturismovojon.com or call us direct and we will be sure to answer any concerns on the matter.
